1. Who we are and the scope of this policy
Together SMS is operated by TOGETHER. This policy covers togethersms.com, sms.masrbokra.com and their related messaging services. External websites have their own privacy policies.
Contact address: 8 Ibrahim Nagy Street, Nasr City, Cairo, Egypt. Use Contact Us or call 01128292999 for privacy enquiries and data requests; your request will be directed to the person responsible for handling it.
2. Data we handle and where it comes from
You provide account, contact and business details, plus sender-activation documents when required. Account owners or their authorised users supply recipient numbers, groups, message content and API requests.
Operation generates transaction and balance records, campaign times, sending results, access and security logs. Contact forms collect your name, email, subject and message, and send you an enquiry receipt.
3. Why we process data
We use data to manage accounts, validate activation requests, deliver messaging, scheduling and reporting, handle payments and support, prevent abuse and fraud, and meet legal obligations.
Processing relies on the legal basis appropriate to each purpose, including consent where required and service-related or legal obligations where legally permitted. Sending an enquiry is not automatic consent to unrelated marketing.
4. Recipient numbers and campaign content
Customers remain responsible for lawful list collection, recipient permissions and messaging purposes. We handle this data to provide the service and follow lawful instructions. We do not sell recipient lists or use them for our own marketing.
Customers are the first contact for recipients requesting removal from their campaigns or objecting to them. You may also contact us to help route a request or investigate misuse of the platform.
5. Who may receive data
Necessary data may be available to authorised staff, hosting, email, security and support providers, messaging gateways and mobile networks. Access is limited by service needs, or provided in response to a binding lawful request.
Area SMS and Location SMS data also depends on service arrangements and operator rules. Purchasing a campaign does not give you recipient lists or individuals’ personal location data.
6. Hosting and services outside Egypt
Some infrastructure or security services may involve providers outside Egypt. Transfers are subject to legally required controls, safeguards and approvals. You can request details of relevant processing destinations and safeguards through our privacy contact channels.
7. Cookies and Google verification
Cookies and browser features support sessions, language preferences and security. You can manage them through your browser, although disabling them may affect sign-in or other functions.
Some forms use Google reCAPTCHA to prevent automated abuse. Verification data is also subject to Google’s privacy policy and terms. Non-essential measurement or marketing tools are subject to legally required notices and consent.
On togethersms.com you may allow analytics only, allow analytics and marketing, or use necessary features only. Change your choice through Cookie settings. Google Tag Manager manages tags and Google Analytics 4 measures public pages, accepted enquiries, contact clicks and guide downloads. Enquiry text, SMS content and recipient lists are not sent to these tools. Meta and AdRoll tools remain inactive until configured and marketing is selected. Rejecting tracking does not prevent contact form use.
8. Retention and deletion
Retention is determined by account operation, campaigns, support, financial and legal records, abuse investigations and dispute resolution. Data is not kept simply for a possible new, undisclosed purpose.
Deletion requests are reviewed alongside mandatory retention and unresolved transactions. Isolated backup copies may remain until replacement through the normal backup cycle, with their use restricted.
9. Your rights and how to exercise them
Subject to applicable law and limitations, you may request information about and access to your data, correction, updates or deletion, withdraw consent, restrict processing or object to it. Withdrawal does not invalidate earlier lawful processing.
Use Contact Us with the subject “Privacy request”. We may request limited identity verification, but will not ask for your password. You may complain to the Personal Data Protection Center or another competent authority through applicable procedures.
10. Security and sensitive data
We use appropriate organisational and technical measures to restrict access and monitor security. No service guarantees absolute security. Protect passwords and API keys, and notify us promptly if you suspect unauthorised access.
Do not include permanent passwords, API keys or complete payment-card numbers in contact forms or messages. Processing sensitive or children’s data requires its applicable legal controls and appropriate arrangements before using the service.
11. Policy updates
We may update this policy as services or requirements change. We display the update date, give appropriate notice of material changes and obtain fresh consent where required. Publishing this policy is not itself marketing consent.